Shipping policy

AGE RESTRICTION

You must be 18 or older to buy alcohol. By placing an order with us online you are confirming you are 18 or older. It is an offence to sell alcohol to anyone under the age of 18 in the UK.

If you are buying alcohol for someone else, the recipient must also be 18 or older.

Deliveries must be accepted by a person aged 18 or older. If our couriers are in any doubt about the age of the recipient on delivery, they will request photo ID. We reserve the right to cancel the delivery if the age and identity of the recipient is in doubt.

ORDERS 

If we are unable to fulfil the whole of your order for any reason we will attempt to contact you via the contact email address provided on your order. We may as a result replace items with a similar value/size/type. In exceptional circumstances we reserve the right to hold off your order and contact you for further instruction on how you would like to proceed.

FAULTY OR DAMAGED ITEMS 

If there is a problem with your order or items are faulty, you must inform us within 30 days of receipt of the order to obtain a refund. To report a problem please contact us at cheerscafebar@btconnect.com. We are unfortunately unable to offer refunds after this time period has elapsed, but we will do everything in our power to try to work something out.

If an attempted delivery is obviously damaged, you are within your rights to refuse the order, at which point it will be returned to us. If you choose to do this, please contact us at cheerscafebar@btconnect.com and we will issue either a resend of the order, or a full refund, whichever is preferable.

FAILED DELIVERIES 

We cannot accept responsibility for delivery failure if you provide an incorrect address and postal code or incorrect contact telephone number. Please check this information when placing your order.

This does not affect your statutory rights.

TAXES AND OTHER CHARGES 

As these orders are paid for in the UK, VAT is payable on all online shop orders.

These terms and conditions do not affect your statutory rights.


We offer delivery to mainland England, Wales, and Scotland. Orders to Northern Ireland, Scottish Islands, Channel Islands, Isle of Man, or any other non-mainland addresses may require additional postage fees, in that situation we will email you with further details. If you have any questions please email cheerscafebar@btconnect.com

Your order should usually arrive within 2-3 days

Returns and exchanges

RETURNS
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.

REFUNDS
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.

SHIPPING
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.

CONTACT US
If you have any questions on how to return your item please email cheerscafebar@btconnect.com with your query